Rebar is building the next-generation, AI-native operating system for HVAC suppliers and contractors. In just the past five months, we’ve 10x’d revenue and grown usage by an average of 15% week-over-week. We’re backed by David Frankel at Founder Collective—the #3 seed investor in the world—and top HVAC industry angels.

With our first product in-market and scaling quickly, we’re focused on maintaining the exceptional customer support that’s been core to our growth. As we add more customers and onboard thousands of users over the 1-2 years, we’re hiring a Customer Success Manager to help lead that charge.

You’ll work directly with our Co-Founder & COO (ex-Goldman, multi-time founder) to support customers and build the systems that will define Rebar’s customer success motion. We’re transforming the $250B HVAC industry with AI-native software—an industry still largely untouched by modern tools. This is your chance to get in early.

What You’ll Do

• Serve as a product expert and trusted point of contact for our customers

• Collaborate directly with our founders to champion the voice of the customer—surface insights, influence the roadmap, and help scale onboarding and engagement.

• Help scale support and onboarding processes that keep up with our rapid growth

• Maintain the onboarding section of our CRM

  Here’s what one day could look like:

  • Respond to 25+ Teams messages and Emails with product questions
  • Jump on 5 calls with customers to gather feedback
  • Demo a new feature to a key account
  • Run a remote onboarding for a new branch

What Success Looks Like

• 30 Days – You’re shadowing customer calls, studying the product, and learning our support systems
• 60 Days – You’re owning digital communications across customer channels
• 90 Days – You’re handling live chats, solving problems, and even brainstorming with customers in real time

Who You Are

• You love people and take pride in delivering an amazing customer experience
• You’re proactive, confident on the phone, and great under pressure
• You can juggle multiple priorities and workstreams with high horsepower
• You have 5+ years of experience in customer success, account management, or sales in tech
  • Bonus points:
    • Startup experience (0→1 or 10→100)
    • B2B SaaS, especially in construction or legacy industries